IT Support Engineer

Are you captivated by technology and have an eye for the smallest details? Become our IT Support Engineer and make a difference for our colleagues.

What will you do?

As a IT Support Engineer at Triple, your role is essential in providing IT support to our colleagues and managing our IT infrastructure. You are the initial point of contact for all IT-related issues and are responsible for a broad range of tasks, which include:

• Hardware and software support: You install laptops, both Mac and Windows and provide support for hardware and software issues.
• Workplace management: You are responsible for inventory management, ordering, and researching potential solutions to problems. In addition, you automate administrative tasks and maintain meeting rooms and workstations to meet our standards and function properly.
• Security and compliance: You are responsible for securing IT systems, performing security checks, and ensuring compliance with protocols.
• Identity and access management: You are responsible for creating and managing employees' Microsoft accounts, providing appropriate access based on company processes, and offering support.
• User training: You are responsible for providing colleagues with their accounts and devices, as well as clear instructions and documentation to ensure effective use.
• Documentation: You are responsible for maintaining precise records of issues, their resolutions, and IT operations. Please let me know if you have any further requests.
• Automation projects: At Triple, we are constantly striving to improve and automate processes. As part of your role, you will help implement new solutions and systems that add value to the organization.

The team

As an IT Support Engineer at our organization, you will be part of an IT team consisting of five members. In this role, you will work closely with four other Support Engineers, becoming part of a close-knit and professional team.
The primary location for this role is our Alkmaar office, with a team day in Amsterdam. We highly value celebrating successes together and organize outings and activities for that purpose.
Furthermore, there is a strong focus within the team on sharing knowledge and experience. This is done, among other things, during our daily stand-up meetings, where everyone discusses their tasks and can ask for help if needed.

What do you bring with you?

• A strong sense of responsibility and the ability to work independently.
• Initiative and proactivity in identifying and addressing IT challenges.
• A willingness to help colleagues with a solution-oriented and helpful attitude.
• Good communication skills to effectively communicate with colleagues.
• Basic skills in data security and knowledge of security practices.
• Knowledge of networking and the ability to diagnose network issues.
• Experience with cloud services such as Azure and Microsoft 365 is a plus.
• A passion for keeping up with technological trends and developments.

• A completed diploma or certification in the field of IT or systems administration;
• Experience with operating systems such as Windows, MacOS, & Linux.
• Understanding network concepts, such as TCP/IP, DNS, and DHCP.
• Familiarity with ITIL, Scrum, or similar IT service management methodologies is an advantage.
• Willingness to perform on-call duties and be available during emergencies in the foreseeable future.
• You live in The Netherlands.

Who are we?
We are crazy about everything related to coding, design, cloud (hosting), data and innovation. You can experience this at our office in Alkmaar. We work with pleasure and drive on all those cool projects and our ambitions together in a friendly atmosphere. And in between, you can see us on an electric skateboard, playing a game of table tennis or racing a few laps on the simulator.

From four gamers with decent computer skills, we grew into a group of 250+ techies and creatives. A lot has changed since 1998… and yet not so much. Call us visionaries, shapers and creators of digital game changers. Or just Jeroen, Sanjay or Natalia. We are now helping partners such as VodafoneZiggo, citizenM, NLZIET and Ajax.

Why do we work at Triple?

🚀 Room to develop yourself through training, certification or attending conferences.

🏠 Hybrid working: we work at the office in Alkmaar for at least two days, where you work the rest of the week is up to you.

🥐 Do you work in the office? Enjoy a tasty breakfast and lunch made with love by our own chef.

🎮 An office full of gadgets, game consoles and a home cinema. Or would you rather visit us in VR?

📅 An overcrowded agenda of Triple events: from sports tournaments to LAN parties, drinks and board game evenings.

❤️ And, of course: 25 vacation days, pension plan, travel expenses and homework allowance, the best laptop and phone of the moment.

➡️ View all our benefits here.

Diversity and Inclusion
At Triple, we like to make great things with awesome people. We see our office as a second home, where you work with your friends and where you can always be yourself. That is why we only select on the basis of skills and we welcome colleagues from any background, religion, disability, gender identity, ethnicity or sexuality. Triple is convinced that diversity stimulates creativity and ensures innovations.
Don't worry if your resume doesn't meet all our criteria. We would like to hear from you!